Thanks for using Sheetly. If you're stuck, found a bug, or just want to say hi, we'd love to hear from you — the answers below cover the questions that come up most.
Get in touch
Sheetly is made by a tiny indie team, so reply times can vary — but every email is read, and a scan that won't convert is genuinely useful to us. Attach the photo and we'll take a look.
hello@trysheetly.comTell us your iPhone model, the iOS version, and what you were doing right before it happened.
Send the original photo. It goes straight into the pile we use to make recognition better.
Include the email you signed up with and your App Store receipt, and we'll sort it out.
Scanning
My scan didn't convert well
Recognition works best with a clear, well-lit photo: lay the page flat, fill the frame with one page at a time, and avoid shadows and glare. Printed scores convert far better than handwritten ones.
If a page keeps failing, email us the photo — we'll look at it, and it helps us improve the recogniser for everyone.
What kind of sheet music works best?
Clean printed notation — single or grand staff, standard notation, one page per photo. Very dense orchestral scores, handwritten manuscripts, tablature, and heavily annotated pages are the hardest cases and may need corrections.
Can I scan a book without flattening it?
You can, but curved pages bend the staff lines and that's where most mistakes come from. Pressing the spine flat, or photographing one page at a time straight on, makes a visible difference.
Is it legal to scan my sheet music?
Scan music you composed, public-domain works, or copies you're licensed to reproduce for your own practice. Please don't upload copies you don't have the right to use — see the Terms for the full wording.
Playing & practice
How do I loop a tricky passage?
Open the score, turn on loop in the player controls, and set the start and end bars. Then drop the tempo, get it clean, and walk it back up — the playhead follows along the whole time.
Where are my practice recordings stored?
Practice recordings are saved only on your device — they're never uploaded. That also means deleting the app deletes your recordings, so export anything you want to keep first. Your scores, on the other hand, are safely synced to your account.
I press play but hear nothing
Check the iPhone's silent switch and the volume while the app is in the foreground. If it's still silent, close and reopen the app — that rebuilds the audio engine — and make sure Sheetly isn't muted in iOS Settings → Sound. If it keeps happening, email us; audio bugs are worth chasing.
Does Sheetly work offline?
Scores you've already opened are cached, so you can play and practise them without a connection. Scanning a new page and asking the coach both need the internet, since the work happens on our servers.
Is there an Android version?
Not yet — Sheetly is on iPhone today, and Android is on the way.
Pro & billing
What's included for free?
You can view, play, and record along with the scores that come with the app, so you can try the whole practice loop before paying. Scanning your own sheet music, importing files, the Ask Sheetly coach, and exports are Sheetly Pro features.
I bought Sheetly Pro but it isn't showing up
Tap Restore Purchases in the app's settings. If that doesn't do it, sign out and back in to your account and try again — and if it's still missing, email us with your purchase receipt and we'll fix it manually.
How do I cancel my subscription?
Open iOS Settings → tap your name at the top → Subscriptions → Sheetly Pro → Cancel. Cancelling stops the next renewal, and you keep Pro until the current period ends.
Can I get a refund?
Purchases are handled entirely by Apple, so refunds go through them: reportaproblem.apple.com. If something in the app is what went wrong, tell us too — we'd like the chance to fix it.
Account & data
How do I delete my account and data?
Email hello@trysheetly.com from the address you signed up with and we'll erase your account and everything linked to it. The Privacy Policy spells out exactly what's stored.
I can't sign in
If you first signed up with Google or Apple, use that same button rather than a password — a different method makes a different account. Otherwise use the password reset on the sign-in screen, and if the email doesn't arrive, check spam and then write to us.
Will my scores follow me to a new phone?
Yes — your library lives in your account, so signing in on a new device brings your scores with it. Practice recordings don't travel: they're stored on the phone that made them.